The Building of the Competency Model for the Health Care Consultants: An Example Based on a Teaching Hospital in Central Taiwan

Abstract

The purpose of the study was to build a competency model for health care consultants, and to further utilize it as a reference the recruitment of new health care consultants. The study focused on the interviews done with six consultants in a health care center of a teaching hospital in central Taiwan. The interview data were analyzed along with the competency dictionary issued by the Ministry of Interior. Results showed that the competency of the health care consultants mainly included three tiers: professional competency, core competency, and management competency. The three tiers consisted of four different qualities, namely personal characteristics, interpersonal relationship, management, and marketing. The four qualities can be further subdivided into 29 competency indicators. The study suggested that health care consultants of the executive level needed to improve their abilities on team-management and marketing skills. This may further enhance the administration efficacy, which will be of great benefit for future team-cooperation and leadership.