Abstract
Between 30 and 40 times each day I rise from my desk, take the short walk to the waiting area, and beckon patients to my consulting room. Between 10 and 20 times a day, I am asked the same question ‘Is the tannoy broken?’, such is the surprise that I apparently choose not to use the available technology. I never reply ‘Actually, I find that catching your eye among the numerous patients in the waiting room reassures you that I remember you (and your list of ailments) from our last encounter and instils the belief that I …
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More From: The British journal of general practice : the journal of the Royal College of General Practitioners
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