The benefits of blockchain for digital certificates: A multiple case study analysis

Abstract

Certificates in either hard or soft copies are common documents in our day-to-day activities. However, they are vulnerable to be tampered and inefficiencies exist in the current verification systems. Blockchain technology is considered a feasible solution to protect certificates from being forged and simplify the current verification systems. As an attempt to understand the potential of blockchain for digital certificates in a holistic view, this research aims to conduct a deep analysis of the benefits of blockchain for digital certificates using a multiple case study approach. A benefits analysis model is developed for mapping the benefits of an information system comprehensively and systematically covering benefits in technical, individual, organisational and societal dimensions. Although contextual variations exist, some common benefits are identified such as reduced costs of verification, improved decision making and planning, attracting new customers and supporting business growth. Lastly, future research opportunities in this research field are identified.