Abstract
There is a need for patient-reported experience measures (PREMs) in high-tech hospital environments based on the philosophy of person-centeredness. The aim of this study was to describe the development and initial psychometric evaluation of a measure of person-centeredness by means of being taking seriously. In this cross-sectional survey, the study sample (n = 79) completed two measures, the Being Taken Seriously Questionnaire—Patient version (BTSQ-P) which was the measure undergoing psychometric evaluation, and the Person-Centered Climate Questionnaire—Patient version (PCQ-P) that was used to evaluate the climate in which the intervention was occurring. The expected scale dimensionality was examined both by the confirmatory multi-trait analysis program and by explorative principal component analysis (with oblique, varimax rotation). Scale reliability was estimated using ordinal alpha and Cronbach’s alpha. One solid factor was generated. This factor had good internal convergent validity and good item–scale reliability, covering 80.41% of the variance. The interitem correlation ranged from 0.759 to 0.908 and the alpha was 0.93 (ordinal alpha) and 0.87 (Cronbach’s alpha) respectively. There was a strong relationship between BTSQ-P and the PCQ-P dimension safety climate. In conclusion, the internal consistency, reliability and concurrent validity of the BTSQ-P was satisfactory for use in a high-tech hospital environment.
Highlights
Person-centered care (PCC) is the preferred approach to all patients as well as a way of structuring health care
There was a strong relationship between Being Taken Seriously Questionnaire—Patient version (BTSQ-P) and the Person-Centered Climate Questionnaire—Patient version (PCQ-P)
Shared decision making is described as a key aspect of PCC [1] and is important for ensuring that the care is experienced as person-centered [2,3]
Summary
Person-centered care (PCC) is the preferred approach to all patients as well as a way of structuring health care. It is viewed as a core competence among health care professionals. PCC involves performing caring actions primarily focused on the person, in contrast to being solely task or disease oriented. The prerequisites for PCC are personal knowledge, experience and resources, as well as taking both physical and emotional needs into account. Shared decision making is described as a key aspect of PCC [1] and is important for ensuring that the care is experienced as person-centered [2,3]. PCC is performed in the physical and psychosocial environment that constitutes the person-centered climate (PCCL). The physical environment, people’s actions and being in the environment as well as the organizational philosophy of care are integral features of the PCCL
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