Abstract
The use of new technologies and information systems within healthcare practice provides several advantages and functionalities for healthcare institutions. However, the use of these advanced technologies is not an easy task and the literature has documented several cases of resistance to adopting such technologies by the healthcare staff. Furthermore, governmental reports stated that Iraq healthcare sector is enduring challenges in this regard. For this reason, the current study explored the opinions of healthcare professionals using semi-structured interviews to highlight the important factors and issues that influence the use and adoption of new technologies within Iraq public healthcare sector. To our best knowledge, this empirical study is the first to employ a qualitative approach to address the issue of healthcare information system adoption in Iraq healthcare domain. Twenty six themes have emerged in the findings of this qualitative study which can be helpful for healthcare seniors in order to overcome the present challenges related to the adoption of healthcare information systems and to improve the healthcare practice in general.
Highlights
New technologies implemented in healthcare sector are referred to as Healthcare Information Systems (HIS), and it can be defined as the combination of digital systems and technologies that are designed to assist the healthcare staff to accomplish different medical and administrative tasks within the hospital (Thompson & Brailer, 2004)
This study aims at identifying the main complexities and challenges facing the usage and adoption of HIS by healthcare staff within public hospitals of Iraq; and to achieve this goal, a qualitative approach was followed using semi-structured interviews
The analysis process aimed at describing the main issues and challenges that healthcare staff encounters in regard to the usage and adoption of HIS within Iraq public hospitals
Summary
New technologies implemented in healthcare sector are referred to as Healthcare Information Systems (HIS), and it can be defined as the combination of digital systems and technologies that are designed to assist the healthcare staff to accomplish different medical and administrative tasks within the hospital (Thompson & Brailer, 2004) These technological innovations provide healthcare institutions with many benefits, such as reduced costs, improved administrative tasks, less medical errors, less adverse drug situations, improved access to patients’ information, maintaining full medical history for the patients and reducing the size of traditional paper work (Aldosari, 2014; Buntin, Burke, Hoaglin, & Blumenthal, 2011; Goldzweig, Towfigh, Maglione, & Shekelle, 2009; Kaplan & Harris-Salamone, 2009). This approach would provide valuable information regarding the actual challenges facing HIS adoption and would help to set appropriate tactics to resolve those issues based on the perceptions of the healthcare professionals themselves
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