Abstract
During the coronavirus disease 2019 (COVID-19) pandemic, quarantine hotel employees face a higher risk of infection while they host quarantine guests from overseas. This is the first research to empirically investigate the psychological effects of operating a quarantine hotel on its employees. The empirical results indicate that heightened fear of COVID-19 leads to adverse mental health issues for quarantine hotel employees and confirm that depression, anxiety, and stress have a significant influence on turnover intention. These findings contribute to the extant knowledge base by uncovering the role of mental health in employee turnover intention. Based on the results, implications are presented for practitioners.
Highlights
The coronavirus disease 2019 (COVID-19) pandemic has had a significant impact on the health and safety of each country’s population, as well as ongoing effects to their economies and societies [1]
This study investigates the impact of fear of COVID-19 on quarantine hotel (QH) employees’ mental health, depression, anxiety, and stress and turnover intention
The QH employees in this study scored highly on the Fear of COVID-19 Scale (FCV-19S), which is associated with increased scores for their mental health status
Summary
The coronavirus disease 2019 (COVID-19) pandemic has had a significant impact on the health and safety of each country’s population, as well as ongoing effects to their economies and societies [1]. The pandemic paused the majority of hospitality and tourism industry activities, causing a rapid decline in the average occupancy rates of hotel accommodation [2]. The catastrophic result of the COVID-19 crisis is that millions of hospitality industry workers are unemployed [3]. Since the COVID-19 outbreak, the Chinese government has taken measures to prevent the epidemic from further exacerbation [4], while each country has implemented new policies and procedures in an attempt to control the pandemic. Governments worldwide have enforced strict safeguard measures and quarantine restrictions on all passengers from overseas arriving in or returning to the country, including a compulsory 14-day quarantine period in a designated hotel. The QH is the hotel industry’s resilience strategy in response to a major global crisis
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