Abstract
Purpose – This paper seeks to describe a leadership project for 17‐18 year olds, run at a secondary school in Bath, UK, in which the students acted as mentors to younger pupils. It aims to draw out the lessons learned and identify how these same skills are required in organizations.Design/methodology/approach – The paper is written as a case study/viewpoint.Findings – The paper explores ways to move beyond questions which prompt no more than a “yes” or “no” response. It discusses recognizing “what's in it for them?” when dealing with staff motivation, especially when it involves a task they do not enjoy. The paper suggests that the presenting response of a team member will often conceal a hidden reason. It suggests questioning techniques which reveal what is behind that response, including the emotional drivers and the importance of actively listening for these, rather than acting on face value statements. It goes on to talk about methods of testing understanding of the other person's position, giving the...
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