Abstract

The purpose is to improve the application of museum robots in museum scenes, enhance the service capabilities of robots in museums, break tourists’ boring concepts of museum environment, manual explanation, services, etc., and promote tourists’ exhibition experience. A method for sentiment analysis of humanoid robots in museums is proposed by studying the transformation of museums with the help of artificial intelligence (AI) technology, as well as the function and significance of museums in history education. First, the function of museums in history education and the role of AI in constructing intelligent museums are described. Second, on account of the multimodal sentiment analysis method of speech and emotion, a scenario model of the visitor museum is established. An uncertain reasoning method for robot service tasks based on Multi-entity Bayesian network (MEBN) is also proposed. Finally, the proposed model is validated by experiments. The results show that compared with the recognition rates of Arousal and Valence dimensions, the consistency correlation coefficient value of the Kalman filter is higher. The Consistency Correlation Coefficient (CCC) value of the Arousal dimension is 0.703, and the CCC value of the Valence dimension is 0.766. Besides, in different tour times, the proportion of services that tourists want to be provided with varies in different emotional states. From time t1 to time t2, the proportion of tourists who want to hear explanations of cultural relics dropped by 11.5%, while the proportion of tourists who want to be provided with tea service increased by 24%. This indicates that when the Kalman filter algorithm performs continuous emotion recognition of a multimodal fusion, the final emotion recognition accuracy is higher, and emotion analysis can help humanoid robots to be more intelligent and humanized. The proposed sentiment analysis based on the multimodal analysis and MEBN’s uncertainty reasoning method for robot service tasks not only broadens the practical application field of intelligent robots under human–computer interaction technology but also has important research significance for the innovative education development of museum history education.

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