The Application of IC Ticketing System in Clinic Fees Payment in Taiwan

Abstract

The purpose of this study is to investigate the application of IC ticketing system in Taiwan’s clinic fees payment by examining the adoption of small amount paying method and the reasons for patients’ use of IC stored value card. This study also aims at providing suggestions on the e-development of small amount paying methods for hospitals and banking industries. This study was developed in a way that the model constructs in Technology Acceptance Model (TAM) were adapted to the context of IC ticketing system application in clinic fees. Scale items on the survey include those measuring perceived usefulness, perceived ease of use, a user’s attitude toward using and intention to use. The questionnaire contains no identifying information about the individual participants. A total of 501 Taipei City Hospital patients’ feedbacks were collected. Results of this study have confirmed a positive correlation between the following pairs: 1. The perceived usefulness and subjective norm 2. The perceived ease of use / subjective norm and perceived usefulness 3. Experience and the relationship between subjective norm and perceived usefulness. The analysis has supported most of the hypothesized relationships and the results complement prior research on experience, subjective norm, and TAM.