THE APPLICATION OF BUSINESS PROCESS MINING TO IMPROVING A PHYSICAL ASSET MANAGEMENT PROCESS: A CASE STUDY

Berno Theo Greyling,Wyhan Jooste

doi:10.7166/28-2-1691

Berno Theo Greyling, Wyhan Jooste

Open Access

https://doi.org/10.7166/28-2-1691

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Abstract

Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called ‘process mining’, with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement.

Highlights

IntroductionPhysical assets play an increasingly important role
In modern organisations, physical assets play an increasingly important role
The status-bound characteristic is useful because it allows the start and end times of activities to be derived from the historical records [4]. Information systems such as enterprise asset management systems (EAMS), enterprise resource planning (ERP) systems, and workflow management systems (WFMS), all store the historical data in some form of historical or transaction log, commonly referred to as an event log

Summary

Introduction

Physical assets play an increasingly important role. As these physical assets are essential for the value created within organisations, it has become vital for organisations to improve decision-making about physical asset management processes [1]. The information systems used by asset-intensive organisations have the ability to record historical data for activity workflow. The status-bound characteristic is useful because it allows the start and end times of activities to be derived from the historical records [4] Information systems such as enterprise asset management systems (EAMS), enterprise resource planning (ERP) systems, and workflow management systems (WFMS), all store the historical data in some form of historical or transaction log, commonly referred to as an event log

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