Abstract
The study focuses on the application of Business Process Management and modelling within the hospitality industry. The lack of recent research shows the need for a deeper understanding of this topic and its application in the hospitality industry. This paper focuses on the use of BPM in a four-star hotel located in city-centre of Prague. An overview model was created to distinguish the core, managerial and supporting processes.
Highlights
The intensive application of new technologies in the hospitality industry is shifting the way how hotels and other accommodation facilities are being operated
The main focus of this managerial approach is on Business Processes (BP), sets of coordinated activities prosecuted by people in order to achieve smart objectives and company goals (Doebeli et al, 2011) and their notation, process modelling, (PM)
This paper focuses on the use of Business Process Management (BPM) and PM in the hospitality industry, directly in hotel operations
Summary
The intensive application of new technologies in the hospitality industry is shifting the way how hotels and other accommodation facilities are being operated. This shift is connected with the need for understanding hotel processes and their evaluation or optimisation. The application of new approaches, innovations and data usage are the way to maintain a high level of service and competitive advantages. Business Process Management (BPM) can be perceived as a set of methods, techniques and tools used for identifying, analysing, optimising (redesigning) and monitoring processes with a focus on productivity increase and cost reduction (Dumas et al, 2013). The main focus of this managerial approach is on Business Processes (BP), sets of coordinated activities prosecuted by people (users) in order to achieve smart objectives and company goals (Doebeli et al, 2011) and their notation, process modelling, (PM)
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