The Application of Artificial Intelligence Technologies in Telecommunications

Abstract

Purpose: The purpose o The Application of Artificial Intelligence Technologies in Telecommunications Sergey Golubev, Aleksandr Ivanus, Dina Aybosynova and Viktor Chinaev from the study is to estimate the trend of the uncertainty level of the telecommunications services market and to establish its relationship with the application of artificial intelligence technologies in telecommunications, as well as to reveal current problems of the telecommunications services market and find solutions to them in the context of the introduction of digital technologies. Design/methodology/approach: The authors put forward the hypothesis that the problems of telecommunication companies can be solved as long as new technologies of artificial intelligence will be introduced. To this end, the authors employed the methods of analyzing the publications on artificial intelligence and measuring the level of uncertainty on the telecommunications services market, as well as statistical analysis, mathematical modeling and other methods of scientific research. Findings: The authors found out that available methods of servicing, monitoring, and forecasting telecommunication companies need to be automated. They offered a method to measure the level of uncertainty on the telecommunications services market and identified the upward trend of the uncertainty indicator. Relying on this trend and the successful application of artificial intelligence in many IT technologies, the authors came to the conclusion that the introduction of artificial intelligence in telecommunication services is expedient and well-timed. It has been justified that the expected effect can be as high as in other areas. The authors outlined the segments of telecommunication services that are the most economically efficient for digital technologies. Uniqueness/value: The research is unique because it establishes the interdependence between the uncertainty of the telecommunications services market and the penetration of artificial intelligence technologies. The authors proposed a new methodology for assessing the level of uncertainty in the telecommunications services market. The value of the research lies in that the paper reveals the modern problems of the telecommunication companies and justifies the feasibility of these problems under the methods of AI introduction using the examples of companies providing information services.KeywordsTelecommunicationsInformation technologyArtificial intelligenceRisks in terms of uncertaintyJEL ClassificationL86L81L96G32N7