Abstract
One of the greatest challenges music programme administrators face is that of recruiting students for their programmes. This article suggests that administrators should investigate the benefits of implementing a comprehensive total quality management programme in their institutions. The core values, techniques and tools embodied in the Total Quality Management approach provide a proven approach to quality management and process improvement. The article describes the principles of Total Quality Management and the efforts of a team of teachers and stakeholders of a mid-sized music department at a public university to apply this method to the difficult problem of student recruiting.
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