Abstract
The studies on library user satisfaction have become a topic of recent debate. the aimed of this paper is to analyze the effects of library collection, e-resources, and librarian service quality towards student satisfaction in the sultanah bahiyah library of uum. a sample of 80 were employees based on probability sampling technique adopted. the data were obtained from the respondents using a questionnaire.the study used ibm spss statistics 24 application software foranalysis, descriptive analysis, reliability analysis, regression analysis, and hypothesis testing results using. the results and findings shown that the library collection, e-resources, and librarian service quality are significantly related to the student satisfaction in the sulthanah bahiyah library of uum. therefore, the result of this study found that the best services, physically and technically, provided by the sultanah bahiyah libraryhas been satisfying the customers, which are students of universiti utara malaysia generally, and especially the students who visit the library. hence, this paper recommended that sulthanah bahiyah library uum to improve their performance in order to meet the visitor’s satisfaction, especially in the area of quality of librarian services.the future researchers employ other factors besides of library collection, e-resources, and librarian service quality towards the student satisfaction.
Highlights
In this globalisation era, education is a crucial thing, because education is the root of civilisation of a nation
Most of students like to go to library with some reasons such as to read and borrow the various books, to search the title of thesis references and do some homework and tasks.The student satisfaction on this library can be affected by some inside factors such as library collection, electronic resources, and librarian services quality. These factors have become as interested issue by researchers which be traced further of conducting this research. This aims of this paper is to investigate the analysis of library collection, electronic resources, and librarian services quality on the student satisfaction of the Universiti Utara Malaysia
Satisfying service users play an important role so that the library can exist.this study proposed the following hypothesis: H3: There is Significant Relationship between Librarian Service Quality and Student Satisfaction in Universiti Utara Malaysia the collections contained in the syllabus of the subjects, either in the form of a package of books from the Ministry of education, as well as collections that are considered relevant.this study proposed the following hypothesis: H1: There is Significant Relationship between Library Collections and Student Satisfaction in Universiti Utara Malaysia
Summary
Education is a crucial thing, because education is the root of civilisation of a nation. Education has become a must-have staple every person in order to answer the challenges of life. Many ways that can be achieved in order to obtain an education. Education can produce knowledge which is human sensing or knows something results against objects through the senses.Science is knowledge composed frame and tested the truth through scientific methods. Science affected not just unequivocal lessons about the way of science, molded a certain educational modules concerning the way of logical learning (Brickhouse, 1990). The knowledge term can be defined as the impression that arises in the mind of the human senses. This statements give meaning that science and knowledge have relationship as composed and righteousness tested that comes from the human mind
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