Abstract
The article presents the main approaches to analysis of the causes of the patients' dissatisfaction with medical care based on the appeals of citizen and independent assessment of medical care quality in medical institutions of various levels. The results of evaluation of web-sites testify good results of functioning of medical institutions. The number of sound complaints of citizen on inadequate medical care services in particular medical organizations continues to be high. The main causes of patients' dissatisfaction with medical care are analyzed.
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