Abstract
Cockpit Task Management (CTM) is the process by which pilots selectively attend to tasks in such a way as to achieve their mission goal. Through our research we have found that CTM is a significant factor in flight safety, at least partly accounting for a substantial number of aircraft incidents and accidents. We developed an experimental knowledge-based system called the AgendaManager to facilitate Agenda Management (a superset of CTM) and demonstrated its superiority to a conventional crew monitoring and alerting system in a controlled evaluation study. The success of the AgendaManager is attributable not to its use of artificial intelligence technology. Rather, it is effective because it was developed using a sound human factors research and development approach. This approach and its application in AgendaManager development are the topics of this paper.
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