Abstract
This research is conducted to investigate the factors impact Islamic bank’s consumers in adopting online internet banking. To test the hypotheses developed, this study uses the extended theory of The Unified Theory of Acceptance and Use of Technology (UTAUT) consisting of expected performance, effort expectations, social influences, facility conditions, and religious factors. This study utilizes 250 Islamic banking customers as the sample, gathered from Bandung and Jakarta. Using Partial Least Square Modelling as the data analysis method, the results reveals that the expected performance and religious factor are the most important determinants for Islamic banking customers to adopt online services. This research extends the existing knowledge of internet banking adoption in the context of Islamic banking. From a practical perspective, this study provides a guidance and strategy for Islamic bank managers to encourage their customers to adopt online internet banking services.
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