The Active Role of the Training Process to Keep Pace with the Rapid Changes in the ICT field: KSA Case Study

Abstract

Abstract This study aims to find out the active role of the training process to keep pace with the rapid changes in the field of telecommunications, information technology and its contribution to the rehabilitation of the second generation of human capital in the business service organizations in Saudi Arabia. The study was conducted on the service business organizations in the city of Jeddah, a questionnaire was designed to obtain the necessary data to achieve the objective of the study. The validity and reliability of the questionnaire have been confirmed. The study aimed to know the extent of the contribution of training in the field of telecommunications and information technology for the development of the skills and capabilities of human capital in Business service organizations through access to the views of the beneficiaries to raise the performance level of the organization. The importance of the study is concentrated to clarify the extent of the weakness of the use of telecommunications and information technology for the exchange of information in the service business organizations, in addition to being treated recently the subject of the most important initiatives put forward a training contribution in the field of telecommunications and information technology to reduce the digital gap for access to sources of information and knowledge, and to keep pace with the accelerating the variables, it helps in bridging studies on this area for the development of human capital in the service business organizations gap. Among the most important of these recommendations according to their relative importance is the need to support senior management administratively, technically and financially to establish a system that contains the policies and procedures that support secure communications and information technology in the service of business organizations, with the work of a comprehensive plan to adopt the provision of the types of communications and information technology by the activity of each organization including the necessary quality standards, at the same time meet the requirements with the need to create a knowledge-based digital repository through which staff can continue to share their ideas, suggestions and discuss the problems that arise during the daily work, with the importance of building an organizational culture and process that supports the exchange of knowledge between employees.