The ABCDE of supply chain visibility: A systematic literature review and framework

Abstract

Supply chain visibility is a concept that is gaining increasing attention. Increasing levels of visibility in the supply chain is considered beneficial in many respects. A systematic literature review identified 47 empirical research papers from international scientific journals. Two main findings emerged from the content analysis. First, the perspectives provided in the extant literature can be grouped into four categories: antecedents, barriers and challenges, drivers, and effects. The effects include both capabilities and operational performance. Second, the few models on supply chain visibility include only antecedents and effects, and do not capture the perspectives of barriers, challenges, or drivers. We present a framework for supply chain visibility driven by insights from the content analysis. The ABCDE framework includes antecedents (A), barriers and challenges (BC), drivers (D), and effects (E), and provides a holistic view of supply chain visibility. The framework can aid managers with perspectives and factors to consider when discussing, implementing, and improving supply chain visibility and provides researchers with a state-of-the-art review of supply chain visibility. We also propose an agenda for further research.