The 2020 federal knowledge worker

Abstract

PurposeThis paper aims to look at the culture of federal workers and some reasons why workers may or may not want to share knowledge among their peers. To overcome the resistance to knowledge sharing, the paper seeks to explore the benefits of having a knowledge management facilitator with experience in the social professions guiding an agency toward becoming a team learning organization. The objective is to show how cultural changes among the federal workers can enable them to participate in team learning and achieve their fullest potential in their careers and their personal lives. Through employee enrichment, federal organizations can enable their workers to achieve new goals, which in turn can promote improved efficiency, innovation, and effectiveness within the organization.Design/methodology/approachSome federal agencies have a strong KM program in place that applies the concepts involving people, processes, learning and technology as part of their culture. Others have focused on the technology aspect of KM, while resisting incorporation of the remaining elements that are necessary to sustain a knowledge‐sharing culture. Although more investigation is needed to determine each federal agency's position on knowledge management, one thing is certain – encouraging individuals to reach their fullest potential will have a beneficial impact among federal agencies and encourage knowledge sharing among the workforce.FindingsThe paper illustrates that addressing the people aspect of KM is an important step that can provide a foundation for establishing a sound knowledge management program throughout the federal government. Focusing on the individual workers, it is necessary to keep in mind the systems approach to KM and incorporate appropriate elements of the system, as individuals are encouraged to participate in the knowledge management process. The paper provides certainty that implementing a sound KM program will benefit today's federal knowledge worker and further the growth of the future knowledge worker in the 2020 decade.Practical implicationsThe paper improves the efficiency of the federal workforce.Social implicationsThe paper acknowledges the federal worker's value, which instils a commitment of the federal knowledge worker and stimulates employee creativity.Originality/valueThe paper provides insight into the culture of federal workers and changes that can be made to improve the innovation, efficiency and effectiveness of the federal work force.