Abstract
The approach to usability adopted by many technical communication programs often conceptually separates usability from other subject matter areas and places it at the tail-end of a project. Such an approach creates conceptual barriers with regard to how usability fits in a design project. As a result, students do not engage in the critical work of designing and testing iteratively in the formative phase of a product. We should broaden usability into user experience, enable students to see user experience as an iterative and agile process, and provide in-depth knowledge of user research methods.
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