Thank goodness it’s Friday: weekly pattern of workplace incivility

Abstract

ABSTRACTBackground and objectives: Recent research has shown day-level differences in an individual’s experience of uncivil behavior; however, it is unknown if that experience follows a consistent weekly change pattern. This study extends incivility theory and research by applying latent growth curve (LGC) modeling to diary study data to understand day-to-day changes in incivility.Design: The authors took a theory-driven approach, reviewing both mood and recovery theory that would support a decrease in incivility over the working week.Methods: Diary survey methodology was used, with a morning and evening survey completed on five consecutive workdays by 171 (73% of the 235 who initially volunteered, 95% of those who completed any surveys) employees in the legal industry. LGC analysis was used to identify patterns of experienced incivility, mood (both measured after work), and recovery (assessed the following morning).Results: Regardless of job demands and gender, a weekly pattern was identified with the likelihood of experiencing incivility (coded as 0 = none, 1 = some) decreasing from Monday to Friday by .78 each day (p < .001) in a relatively linear fashion with a slope factor of .34 (SE = 0.23; p > .05), indicating invariance between individuals. This weekly pattern was not explained by changes in mood or recovery.Conclusions: Results emphasize the impact of contextual factors such as time on workplace incivility and the need to consider weekly rhythms of other behaviors that are likely to affect employee well-being and productivity. Although limited to one week of data per person, the findings are likely to be relevant to studies of other forms of interpersonal mistreatment, such as social undermining and interpersonal conflict.