Abstract
As numerous disasters and crises occurred in past years, organizations, regardless of organizational types, must be ready and prepared for upcoming incidents, which constantly occur and setback organizations to accomplish goals. The result of unprepared crisis management plan may lead an organization to confront with low morale of workforce, low productivity and profitability, physical damage, and even death of employees. Therefore, preparedness of crisis management is a vital key for business success. The objectives of this study were to examine perceived organizational crisis preparedness of Thai employees, and to compare the differences on organizational and demographic characteristics of employees. Data were collected from 233 employees in a paper packaging company in Thailand by using the self-administrated questionnaire. The results of independent t-test analysis indicated significant mean differences in employment state and education in crisis. In contrast, the finding showed no significant mean difference in work experience. Limitations and further study recommendations were also discussed. DOI: 10.5901/mjss.2014.v5n14p41
Highlights
Disaster Preparedness and crisis management have long been an interesting topic discussed in current research
As numerous disasters and crises occurred in past years, organizations, regardless of organizational types, must be ready and prepared for upcoming incidents, which constantly occur and setback organizations to accomplish goals
Past research on organizational crisis preparation attempted to explore the difference of perception between the type of organization, number of organization employees, and location of organization, but the scrutiny on the difference of acquired crisis education of respondent on perceived organizational crisis preparedness is seldom emphasized. This present study develops a hypothesis as the following: Hypothesis 3: Employees with education in crisis management will have a higher perception of organizational crisis preparedness than employees with no education in crisis management
Summary
Disaster Preparedness and crisis management have long been an interesting topic discussed in current research. To cope with the unforeseen events effectively, businesses must be prepared crisis management plan to ensure that everything will move to the right direction. Businesses failed to prepare crisis management plan may cause irreparable damage and be difficult to achieve organizational goals (Meznar, 2012). A crisis is “a low-probability, high-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly” A crisis can come in two major forms, which are natural disasters and man-made disaster (Lussier and Achua, 2007) Any forms of these major crises can cause three major damages for companies, which comprised of public safety and security, financial loss, and reputation loss (Coombs, 2007). Organizations somehow may not have sufficient information to make an effective decision (Borodzicz, 2005) so that people who are responsible for decision-making strive to respond to any crisis with less information, and eventually come up with the failure
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