Text-based communication influences self-esteem more than face-to-face or cellphone communication

Abstract

Meaningful social interactions are positively associated with improvements in self-esteem, but this phenomenon has largely been unexplored in digital media despite the prevalence of new, text-based communication (e.g. Facebook, texting, email, etc.). To address this gap in the literature the frequency and quality, or meaningfulness, of communication was measured in mediated and non-mediated channels across a random sample of 3649 social interactions using Experience Sampling Methods. Results revealed that most communication took place face-to-face (62%), with less text-based (about 22%) and cell phone voice (14%) communication. Meaningful face-to-face and text-based communication were associated with changes in self-esteem according to a marginally significant and significant finding, respectively. Text-based communication was more important for self-esteem than face-to-face or phone communication, which is consistent with research on the magnifying effect of text-based communication on interpersonal processes. According to the Internet enhanced self-disclosure hypothesis, the psychological benefits of text-based communication stems from enhanced self-disclosure, which is also supported in the data. Additional work is needed to better understand the mechanisms underlying the positive relationship between meaningful text-based interactions and self-esteem, but findings point to the important role of digital communication for psychological health.