Testing of Technology Acceptance Model on Core Banking System: A Perspective on Mandatory Use

Burhan Suryo Ambodo,Hafiez Sofyani,Rudy Suryanto

doi:10.15294/jda.v9i1.12006

Burhan Suryo Ambodo, Hafiez Sofyani + Show 1 more

Open Access

https://doi.org/10.15294/jda.v9i1.12006

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Abstract

This study aims to examine the acceptance of Core Banking System (CBS) which is mandatory use software. The objects of this research are teller, customer service, and back office Branch of Bank BPD DIY Wonosari. Data were measured using Likert scale in five range value. A number of 49 data were analyzed using Partial Least Square (PLS). The results showed that ease of use had no positive effect on symbolic adoption; attitudes toward usage and perceived conformance has a positive effect on symbolic adoption, ease of use and perceived compatibility has no effect on attitudes towards usage. Usability, satisfaction and compatibility that are felt to positively affect attitude toward usage. In the information technology model that is mandatory use, it is important to note the symbolic adoption of information technology therefore the performance of the user (employee/employee) can remain good. In particular for banking institutions that using CBS, it is important to improve the use of CBS, user satisfaction and CBS conformity with business processes, given the current banking business processes that are constantly expanding, there is no possibility of adjusting CBS to business processes at later.

Highlights

The development of Information Technology (IT) which is so rapidly provides many conveniences on various aspects of business activities (Indriantoro, 2000)
This study aims to test 8 hypotheses proposed, namely: H1: Perceived Ease of use system has a positive effect on symbolic adoption system; H2: Attitude toward use system has a positive effect on symbolic adoption of system use; H3: Perceived compatibility system has a positive and significant effect on symbolic adoption system; H4: Perceived Ease of use system has a positive effect on symbolic adoption through attitude toward system use; H5: Perceived Usefulness system has a positive effect on attitude toward use system; H6: Satisfaction has a positive effect on attitude toward use system; H7: Perceived fit system has a positive effect on attitude toward use system; H8: Perceived compatibility system has a positive effect on symbolic adoption through attitude toward system use system
This research is conducted to find out the effect of ease of use, usefulness, satisfaction, perceived fit, perceived compatibility, and attitude toward use to direct symbolic adoption

Summary

Introduction

The development of Information Technology (IT) which is so rapidly provides many conveniences on various aspects of business activities (Indriantoro, 2000). According to Hartono and Abdillah (2011) information technology has changed from the role of efficiency to a strategic role. The role can be seen from the role of IT as a key driver of the business transformation process that is important for the organization. The application of IT in the banking world has been realized with the emergence of Core Banking System (CBS). CBS is a core system used by banks to serve all integrated banking transactions between the activities of transactions recording (front office) and transactions processing (back office) as well

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