Terms of orientation on customer needs in the housing sector

Abstract

Currently, the housing and utilities sector is one of the main sectors of the national economy of the Russian Federation, covering diversified industrial and technical complex, the need for products and services which are practically unlimited. Radical transformation carried out in the sector of housing and communal services (HCS), primarily associated with the formation of the new management model, which reflects the market relationship between the subjects and objects of management. The necessity of transition to new management models in housing and communal services is caused by the deregulation of the sector, separation of functions of owner, customer and producers, suppliers of housing and communal services, formation of private ownership of objects of housing and communal services. The relevance of the research topic is dictated by the low quality of management at all levels of the system of housing and communal services of Russia, insufficient knowledge of the specifics of management of the industry, as well as the need to develop ways to improve management efficiency, to ensure its exit from the crisis and further development. Development of system of housing and communal services becomes impossible without the use of new forms, methods of management of organizations. Consequently, the efficiency of management is relevant and very important problem, both for the theory and practice of management in this area of work.