Abstract
The competitiveness of any enterprise depends on the consumer satisfaction by goods and services produced.Tenant satisfaction with regard to the rented space is a general assessment, which consists of the qualityassessment of real estate, service (interaction) quality and quality of service offerings. The article presents thelease options, which are advisable to use when assessing the tenant satisfaction and necessary improvements.The assessment of consumer satisfaction allows one to control the quality management system effectiveness andto identify the areas, in which it is necessary to make improvements.
Highlights
IntroductionThe ISO 9004-2000 enterprise certification standard, as one of the quality management performance indicators, prescribes a compulsory measure of consumer satisfaction: "Company management should use the measurement of consumer satisfaction as a vital tool"
Consumer orientation is a key feature of an effective company management system and one of the basic principles of quality management, developed for use by senior management in order to improve the organization's activities in accordance with ISO 9004:2000
The ISO 9004-2000 enterprise certification standard, as one of the quality management performance indicators, prescribes a compulsory measure of consumer satisfaction: "Company management should use the measurement of consumer satisfaction as a vital tool"
Summary
The ISO 9004-2000 enterprise certification standard, as one of the quality management performance indicators, prescribes a compulsory measure of consumer satisfaction: "Company management should use the measurement of consumer satisfaction as a vital tool" Consumer satisfaction is perception by consumers of the degree, to which their requirements are fulfilled Fundamentals and vocabulary), one should have in mind that "Even if the consumer requirements have been agreed with the consumer and fulfilled, this does not necessarily ensure consumer’s high satisfaction" and "Consumer complaints are a common indicator of low consumer satisfaction, but their lack does not necessarily imply high consumer satisfaction"
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