Abstract
This study aims to assess the tenant perception towards tenancy management of the properties of the Mayor of Kuala Lumpur by the Kuala Lumpur City Hall (DBKL). A questionnaire was designed based on a breakdown of several attributes during the pre-tenancy and tenancy execution phases and distributed among the tenants. A descriptive analysis was conducted, and the findings show that the areas that the management could focus on to improve the tenancy management are the tenancy advertisement requirements; vacant possession and complaints handling process; facilities and amenities; simplified contract renewal process; interview sessions; and appropriate approach to solve rent arrears.
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