Abstract
When I started thinking about this article, my colleague and I were sitting at our departure gate at Düsseldorf airport on our way home from a super ISACA conference in the beautiful city of Budapest. We were early to our gate, so were almost the only people in the room. Suddenly, ground staff appeared, shortly followed by several bus-loads of resigned-looking passengers whose plane had, apparently, ‘gone technical’ on the runway. They were, as a result, packed into the lounge while another plane was found.
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