‘Tell me what you want, what you really, really want!’ Developing students’ information skills at Manchester Metropolitan University (MMU) Library, by asking the right questions, and giving the right answers

Abstract

This paper describes the user-focused approach to information skills at MMU Library. It covers the following cycle: identifying training needs at three levels (organisation, group and individual); developing a training strategy and materials; marketing information skills within MMU. Specifically, it describes how we went about discovering what our users wanted, creating and delivering what they needed, and how we ‘sold’ it back to them.