Teleworking effect on job burnout of higher education administrative personnel in the Junín Region, Peru

Jhuliana Mayly Almonacid-Nieto,Wagner Vicente-Ramos,Meluska Alejandra Calderón-Espinal

doi:10.5267/j.ijdns.2020.9.001

Jhuliana Mayly Almonacid-Nieto, Wagner Vicente-Ramos + Show 1 more

Open Access

https://doi.org/10.5267/j.ijdns.2020.9.001

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Abstract

This research aims to determine the effect of the adoption of teleworking on the development of job exhaustion of the higher education administrative staff in Junín during the crisis of COVID-19. The applied and correlational research was carried out with the participation of 300 administrative workers of higher education by applying a questionnaire of 40 questions. The results obtained show that having teleworking skills reduces emotional fatigue and depersonalization since the collaborator can self-regulate his behavior when faced with stressors. Likewise, these skills generate a positive effect on personal fulfillment, allowing the teleworker to achieve a satisfactory personal fulfillment of having said skills. On the other hand, telework conditions generate a hidden effect on emotional exhaustion, depersonali-zation and personal fulfillment; therefore, this dimension does not contribute to the reduction or increase of the mentioned dimensions. The work-life balance dimension does not generate any effect on any of the factors. It is concluded that the development of skills for teleworking is a relevant factor to achieve personal fulfillment in teleworkers, while teleworking conditions do not reduce job burnout.

Highlights

In recent years, many changes have been made in the macro environment
For the variable Teleworking, we considered the following conceptual constructs and their respective items: a) Teleworking conditions (TS): the teleworking options are similar to the ones I used to have at my on-site work (TS1), I feel I have the same training opportunities (TS2), and I feel I have the same ergonomic working conditions (TS3)
For the dependent variable Burnout, we considered the following conceptual constructs and their respective items: a) Emotional exhaustion (CE): I feel that working all day with people involves a great effort and it tires me out (CE4), I feel that my work is wearing myself out (CE5), I feel frustrated at work (CE6), working directly with people causes me stress (CE8), and I feel exhausted at work to the limit of my possibilities (CE9)

Summary

Introduction

Many changes have been made in the macro environment. These changes affect the economic, social, and political aspects, among others. One of them is teleworking, a work arrangement that does not need the physical presence of the employee in a company working space (Thulin, Vilhelmson, & Martina, 2019). This work arrangement has been adopted by companies in Europe and the United States due to the multiple benefits it offers both to the employee and to the employer; such as increased productivity, reduced administrative expenses, flexible hours, greater family engagement, and better time management, among others. In this respect, teleworking sounds appealing and interesting for many professionals, especially young and middle-age adults. The inappropriate adoption of teleworking can lead to multiple harmful consequences for both the employee and the employer like professional failures and frustrations, physical and emotional health problems (Belzunegui & Erro, 2020)

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