Abstract

The widespread use of teleworking in the public sector has been mandatory during the COVID-19 pandemic, althoughthere were successful experiences in the public sector in the pre-pandemic period. This theoretical article, of a reflective and interpretive nature, aims to show that teleworking can be seen as an innovation to an existing product or service. In this way, it was possible to infer that teleworking, being a form of incremental innovation, can provide a viable alternative to face-to-face work and contribute to the sustainable development of organizations, as well as improving their processes through the use of technological tools. The research suggests that more studies be carriedout on the subject, focusing on analyzing the results of its implementation. A bibliographical review was used to carryout the research.

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