Abstract
Remote support for physical tasks often takes a longer time and involves more mistakes than on-site support. The reason for this is that it is difficult for remote supporters to know what happened at the site and show how to operate briefly. In this paper, we propose a remote support system named TeleTorchlight that works between a tablet and a mobile camera projector unit. The system expands traditional voice chat based remote support by providing a method to draw instructions to physical object directly from remote supporters. On-site workers can easily understand instructions from remote supporters and can efficiently learn tasks using our system. Remote supporters also provide instructions showing where to operate and how to operate.
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