Abstract
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Highlights
We hereby put forward the experiences from a telemedicine center in India, while forecasting whether it could be used as a preparedness tool for future pandemics, based on our observed benefits
At the All India Institute of Medical Sciences (AIIMS) Bhopal, India, the telemedicine center had been assigned the task to receive calls over a toll-free number 24/7, starting March 23 through December 10, 2020.3 The resident doctors from the Department of Pharmacology had been deployed on a rotational basis to do triage by telephone regarding COVID-19 testing
The triage was mainly based on their travel history – after the nationwide lockdown was imposed, we adopted a symptom-based approach where we asked in detail whether there were symptoms of acute respiratory illness or possible contact with a COVID-19 patient
Summary
Telemedicine and telehealth have played major roles in combating the coronavirus disease (COVID-19) pandemic, opening up newer opportunities for this technology-laden wing of medicine.[1,2] We hereby put forward the experiences from a telemedicine center in India, while forecasting whether it could be used as a preparedness tool for future pandemics, based on our observed benefits. Telephonic triage in times of COVID-19: experiences at a telemedicine center in India. At the All India Institute of Medical Sciences (AIIMS) Bhopal, India, the telemedicine center had been assigned the task to receive calls over a toll-free number 24/7, starting March 23 through December 10, 2020.3 The resident doctors from the Department of Pharmacology had been deployed on a rotational basis to do triage by telephone regarding COVID-19 testing.
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