Telemedicine - quality improvement during organisational change - experience of C@rtref RCP Future Hospital development site.

Abstract

C@rtref aims to improve access to care for frail older patients in rural Wales by enabling patients to have follow-up reviews closer to their own home. Usage of telemedicine for geriatric medicine will measurably reduce need for ambulance resource to transport patients to a hospital 60–90 minutes’ drive from their home within 12 months by 20% against a rising baseline chronic health needs by bringing access to specialist care into easy reach of those living at considerable distance from secondary care centres. Standard quality improvement methodology using PDSA cycles. Metrics included a comprehensive patient satisfaction questionnaire with extensive demographic …