Abstract

Objective: The present study aimed to describe the common symptoms and diagnosis for each specialty which can be used in future for expansion of teleconsultation services and implementation of the E Sanjeevani model in health care.
 Methods: This is a cross-sectional observational study which comprises the data collected from various specialties over a 4-month period. The telemedicine consultations were given by the consultants of the concerned specialty in adherence to the telemedicine guidelines issued by the government and mostly generic names of the medicine were advised to the patients. The demographic details, chief complaint of the patient, diagnosis, and treatment were recorded.
 Results: The total number of calls which was received in 4 months period at the telemedicine center in Government Medical College, Ayodhya, was 4848. Maximum number of calls was attended by the department of obstetrics and gynecology which was 771 (15.9%). Coronavirus disease (COVID-19) had a substantial and transformative influence on routine clinical practice across the entire clinical continuum in a very short period of time.
 Conclusion: The use of telemedicine emerged as a critical tool to improve the provision of health services. The virtual media and other technologies that can be delivered to patients doorsteps need to strengthened. The trailer which telemedicine showed up in times of COVID-19 can definitely produce a good show in days to come with proper communication between the service provider and receiver.

Highlights

  • The world was taken up by the novel coronavirus disease (COVID-19) pandemic progressively since its spread from China which affected the global socioeconomic political scene [1]

  • The purpose of this study is to describe the common symptoms and diagnosis for each specialty which can be used in future for expansion of teleconsultation services and implementation of the E Sanjeevani model in health care

  • The total number of calls which was received in 4 months period at the telemedicine center in Government Medical College, Ayodhya, was 4848

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Summary

Introduction

The world was taken up by the novel coronavirus disease (COVID-19) pandemic progressively since its spread from China which affected the global socioeconomic political scene [1]. While the majority of the resource was diverted to the management of COVID19-related patients, the need was felt to address the concerns for nonCOVID-19 health-related issues [2,3]. With the routine outpatient department (OPD) services being suspended to keep a check on social distancing, the government directed to start teleconsultations for the patients. Telemedicine has been defined by the WHO as the remote delivery of health-care services by health-care professionals using information and communication technologies for the exchange of valid information for the diagnosis, treatment, and prevention of disease and injuries, research and evaluation, and for the continuing education of healthcare providers, all in the interests of advancing the health of individuals and their communities [5]

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