Teledermatology in Primary Care in Singapore: Experiences of Family Doctors and Specialists.

Abstract

Most teledermatology studies focus on patients’ satisfaction; fewer focus on the experiences of healthcare professionals. This qualitative study explored healthcare professionals’ perceptions of teledermatology used for linking public primary care clinics with the specialist dermatology centre in Singapore. Semistructured in-depth interviews were conducted with 25 family physicians and dermatologists. Six themes were identified: satisfaction with the service; perceived patient benefits; rationale for introducing teledermatology; educational impact; challenges of virtual consultations; and desirable service refinements for the future. Family physicians and dermatologists were positive about the service, but highlighted a need to streamline referral processes and improve the quality of transmitted images. Reduced need for referral to the specialist centre could be achieved by expanding the polyclinic’s pharmacopoeia and treatment modalities. This study highlights the benefits of telemedicine for patient, professionals, and healthcare organizations, and these are reassuring given the widespread and rapid introduction of telemedicine through necessity during the COVID-19 pandemic.