Technostress of students during COVID-19 - a sign of the time?

Abstract

University students are considered digital natives but they often have difficulties in the effective integration of information technology (IT) into their study routine. To unravel this puzzle we proposed a model of IT effects on students' well-being, based on the Job Demands-Resources theory, one of the most widely used models of human well-being in organizational contexts. We described three processes affecting students’ well-being. A techno-stress process generates strain via an increase in study demands. A techno-enrichment process sparks motivation through the creation of energizing study techno-resources. A dual-nature techno-challenge process sparks motivation but also creates strain. Our elaboration might help to reconcile conflicting findings on the role of IT in remote learning and contribute to a better understanding of the effect of IT on students. The proposed theoretical model might also spark further empirical research and provide guidelines for research on IT use in university learning.