Abstract
Airports play a vital link in tourism mobilities in a competitive environment to satisfy passengers and increase non-aeronautical revenues. Drawing on the Social Practice Theory this paper seeks to explore the multi-layered use of technology by young adult travellers at departure terminals in airports. Guided by constructivist paradigm, seven focus group interviews over two time periods with 52 travellers were conducted that revealed differences in meanings, competencies and structures associated with process and discretionary technologies at airports. By focusing on practices rather than understanding individual behaviour the research reveals meanings associated with technology practices by young adults at airports, an alignment by young adults with process technologies and gaps with discretionary technologies at airports. Practically, this research provides airport management with a useful lens to increase satisfaction and revenues by re-imagining discretionary technologies in similar ways to process technologies at airport departure terminals.
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