Technology Competence with Process Approach and its Relationship with Group Learning in Service Organizations

Abstract

The present study evaluated the effect of process-based technology competence and its dimensions on group learning and also investigated the relationship between two variables in good consistency process of service organizations with environment and society. After determining reliability and validity, for data collection, Lall (2001) technology competence and Neefe (2001) group learning questionnaires were applied. The study population was all the employees of water and Wastewater Company, regional water company and regional electricity company of Sistan and Baluchestan province. The sampling method was based on stratified as the employees with above associate degree were chosen and after distribution of questionnaire, the numbers of questionnaires being returned were 149 in three populations. After data analysis by SPSS 19 and Lisrel and regression statistical coefficient and Spearman correlation coefficient, it was found that there is a positively significant association between process-based technology competence and group learning. There is a positively significant association between three dimensions of process-based technology competence (investment competence, production competence and communicative competence) with group learning.