Technological penetration and organizational learning in SMEs: The cumulative effect

Abstract

The relative importance of the benefits derived from the adoption of computer-based administrative and production applications depends to a large extent on the level of technological penetration attained by a particular firm. This evolutionary perspective is investigated in an empirical study carried out in manufacturing firms operating in one specific sector of industrial activity. Results suggest that benefits increase in both scope and intensity with technological penetration. The buildup of benefits goes hand-in-hand with the organizational learning that takes place as a result of a firm's experience with technology.