Abstract
This paper is concerned with the technological learning and capabilities of Thai banking. It reviews the period of innovative development to understand the evolutionary/revolutionary issues and the continuous nature of the learning process. The period of study covers the technological regime as outlined by Buzzacchi et al. (1993), that is, the mass automation regime covering the period of the 1960s and 1970s, and the smart automation regime, beginning from the early 1970s onwards. The study explores the ways in which banks have improved their technological capabilities for electronic banking services. The study analyses five major commercial banks in Thailand: Bangkok Bank, Siam Commercial Bank, Thai Farmers Bank (Kasikorn Bank), Krung Thai Bank and the Bank of Ayudhya. The results show that the use of technology in the mass automation regime is carried through to the smart automation regime, showing that the technological change in the banking sector is not revolutionary but evolutionary.
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