Technical standards and performance standards in the pursuit of quality

Abstract

The concept of standards lacks clarity because it is applied both to concrete specifications and to the assessment of quality. Confusion is reduced by introducing the notion of interchange expectancy. distinguishing transfer, coupling, and market success as components. Transfer expectancy depends upon the products to be transported or exchanged, but when there is a need to estimate transfer expectancy, a combination of technical standards and performance standards must be applied. Though performance standards are intended to produce quality, the quality of the instrumentation to measure performance standards is often neglected. The development of high-quality performance standards first requires the delineation of the relevant dimensions of performance quality. The process of giving precision to performance standards may lead to the emergence of more acceptable technical standards. To illustrate some of these points, data is presented from the CONDUIT system for quality evaluation of computer-based curriculum materials. The performance quality of these products includes the dimension of transfer expectancy, as well as educational and scientific merit. Increased specification and impact of technical standards may provide greater incentives to authors and hence lead to the invention of products which have higher educational and scientific quality.