Teamwork quality in technology‐driven product teams in large‐scale agile organizations

Abstract

AbstractThe maturity of teams is related to the specific solutions they are building and maintaining. Every team needs generic skills and capabilities for successful teamwork. However, depending on the used technology, particular skills and qualifications are required to form a mature team to handle the solution‐related products and services adequately. Especially in agile organizations, autonomous teams have the responsibility for their solutions and their team development. To foster transparency and structured team development, the Technical Team Maturity (TTM) approach is presented. The TTM approach shapes and models specific technologies, for example, cloud technology demands about team skills and capabilities to form a reliable delivery team. The approach is divided into a technology‐specific profile and an evaluation model to support active usage in teams. The profile focuses on abstract and generic technology aspects. The evaluation model validates against the profile with a state‐of‐the‐art focus about the technology application to determine the maturity. The different maturity levels are mapped to belts—as a gamification aspect to foster continuous improvement in the teams with this benchmark. TTM is evaluated in the enterprise context of Volkswagen AG and Volkswagen Financial Services AG. It provides insights into the effectiveness of this approach in heterogeneous multiteam settings and its strengths, weaknesses, and limitations.