Abstract
PurposeThis paper aims to describe how vending‐service provider Selecta UK Ltd has seen its profitability and market share rise following the implementation of a management‐training program.Design/methodology/approachExamines the background to the program, the way in which it was delivered and the benefits it has brought.FindingsReveals that Selecta UK developed its team leaders through the Team Leader Academy which, on the basis of feedback from delegates, evolved into a three‐day residential program for all of its middle‐management employees. Over 18 months the training and development department trained 15 percent of the workforce.Practical implicationsDetails how Selecta UK has seen a new thirst for learning, resulting in a ten‐fold increase in its training portfolio and a number of unforeseen improvements to the training and development department's key performance indicators.Originality/valueContends that most of the workforce now understands and appreciates the principles of delegation. This represents a major cultural shift in the understanding of management practice.
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