Abstract
Data are presented from two programs designed to teach adults who have intellectual handicaps to answer the telephone in a workshop setting. In the first case telephone skills and relaying messages to workshop staff were successfully taught to a 21-year-old woman. The second case describes teaching an 18-year-old male to answer the telephone, transfer calls to other extensions, and appropriately relay messages to workshop staff. Comment is made on the case study method as a means of recording and evaluating individual teaching programs, and as a means of structuring the involvement of university students as a teaching resource in a workshop setting.
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