Abstract
Enterprise systems technology is used to enhance the teaching of operations management through development and operation of a virtual manufacturing enterprise. An ongoing, real-time simulation is conducted in which operations management issues in the fictitious factory must be addressed on a daily basis. The virtual manufacturing enterprise is integrated into an operations management course to facilitate understanding of the dynamic and interrelated nature of operations planning and control in a complex manufacturing environment. Enterprise software supports the primary learning objective of understanding how operations management decisions affect customer service, capacity, inventory, and costs.
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