Abstract
Despite the recent opening of new buildings for the British Library in London and for the Bibliothèque Nationale in Paris, the change in mindset for librarians is almost complete, from just‐in‐case holdings to just‐in‐time delivery. Done well, the customer notices only an improvement in the service, though older customers may not find it comfortable to browse the virtual shelves, even if doing so from their desk or from home. This philosophy deserves to be applied in other areas: my own suggestion is to the postgraduate training of librarians and information scientists.
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