Abstract
Experiences in teaching communication skills to medical and veterinary medical students are described. The first involved unexpected attitudes of resentment arising when students took on the role of a patient undergoing a clinical examination. The emergence of empathy as a learning issue due to greater self-awareness was a useful outcome. The second involved resistance to dealing with ethical problems arising during problem-based learning cases. These two emotionally laden attitudes would not have been revealed if more passive traditional ways of teaching had been used. While ability to empathise with another and the ability to deal with difficult interpersonal situations are desirable in the medical professional, there is a paucity of teaching approaches dealing with this aspect of self-development in the undergraduate curriculum. This poses a real challenge to us as facilitators of learning.
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