Teachers’ organizational citizenship behavior: A causal relationship model

Abstract

This research aimed to examine the direct, indirect and overall influences as well as validate the appropriateness of the causal relationship model of teachers’ organizational citizenship behaviour under the Office of Khon Kaen Secondary Educational Service Area 25. A total of 300 teachers were selected as research samples utilizing multistage random sampling technique. A survey quantitative research design was employed using questionnaire as an instrument to collect data thus developed evident from theories. The instrument comprised of five sections including demographic factors, factors influencing organizational citizenship behaviour namely job satisfaction, organizational commitment and servant leadership and organizational citizenship behaviour. Data was analyzed by using the mPlus program. Results of the study indicated that causal relationship model of teachers’ organizational citizenship behaviour is appropriately fit in accordance with the statistic values ( χ2 = 76.461, χ 2 /df = 1.274, CFI = 0.994 , TLI = 0.990, SRMR = 0.027 and RMSEA = 0.030). In addition, result of the study revealed that all the three independent variables have significant direct influence toward organizational citizenship behaviour. Organizational commitment (β = 0.748) and servant leadership (β = 0.195) have positive, significant and direct influence but job satisfaction (β = -0.303) has negative, significant and direct influence on organizational citizenship behaviour at 0.01 level. School administrators should emphasize on servant leadership, organization commitment and job satisfaction in order to have overall influence on organizational citizenship behaviour. Keywords: Organizational citizenship behaviour, job satisfaction, organizational commitment, servant leadership,relationship model.